Refund & Cancellation Policy

This policy covers cancellations and refunds for bookings made with Thanuja Travels.

Cancellations

You can cancel a booking by calling or messaging us before the confirmed pickup time. Cancellations made well in advance are handled without any charge; cancellations made close to the pickup time may be subject to a cancellation charge, which will be communicated by our team when you confirm your booking.

Refunds

If an advance payment was collected and the trip does not go ahead for reasons on our end (e.g. vehicle unavailability), the full advance will be refunded. Refunds for customer-initiated cancellations depend on how much notice was given, as outlined above.

Changes to a Booking

Date, time or vehicle changes are accommodated wherever possible — contact us as early as you can so we can adjust the booking.

Contact for Refund Requests

To request a cancellation or refund, please call or WhatsApp us directly using the number on our Contact page.